Twelve South Warranty Exchange and Return Policy

Each Twelve South product is designed with intention and backed by our commitment to do right by our customers. We stand behind our products and will work to ensure you have the best experience possible. This page outlines Twelve South's warranty coverage, return and exchange options, cancellation guidelines, holiday and other policies in one easy-to-navigate place.

Warranty Policy
How to Request a Warranty Replacement
Return Policy
How to Request a Return
Order Cancellation Policy
Obsolete Tech Policy
Holiday Policy
Need Help?
Additional Information

1. Warranty Policy

Twelve South stands behind every product we design. All products purchased from twelvesouth.comor anauthorized retailer are covered under a limited warranty against defects in materials and workmanship under normal use. Proof of purchase is required for all warranty claims.

Warranty Period: The applicable warranty period is determined by the original purchase date:

Products purchased before June 1, 2026: One year from the date of purchase.
Products purchased on or after June 1, 2026 : Two years from the date of purchase.

Replacement: A defective item purchased from twelvesouth.com or an authorized reseller will be replaced with the same model and color.

Warranty Coverage for Replacement Products: If a product is replaced under warranty, the replacement item is covered only for the remaining balance of the original warranty period. The warranty does not restart or extend based on the replacement date.

What’s Covered and What’s Not

Covered

Manufacturing defects in materials or workmanship

Failures under normal use during the two-year warranty term

Not Covered

Items notpurchasedvia twelvesouth.com or anauthorized reseller
Products purchased through resale or secondary marketplaces, including Amazon Resale. Resale and refurbished products are not eligible for warranty coverage and cannot be replaced
Accidental damage (drops, spills, or impact)
Misused or modified products
Cosmetic wear or normal aging
Consumable parts, unless defective (cables, batteries, etc.)
Lost or stolen items
Products missing original accessories
Clearance and final sale items

Important Notes

If your item is still within thereseller’sreturn window, the return must be processed through them.
Exchanges fordifferent productsare not offered under warranty. Only the same model and color are replaced.
If the original model or color is unavailable, Twelve South may provide a comparable item or a digital gift card at our discretion.

Shipping for Warranty Replacements

Replacements for items originally purchased in the United Statesinclude free shipping to U.S. addresses.
Replacements for items originally purchased in the United States that must ship internationally will require the customer to cover duties, taxes, and shipping.
Replacements for items originally purchased outside the U.S. include free international shipping covered by Twelve South.

2. How to Request a Warranty Replacement

To request a warranty replacement for productspurchasedthroughtwelvesouth.com or an authorized retailer, please completely fill out andsubmittheWarranty Replacement Form.You will be asked to provide:

Proof of Purchase:Twelve South order numberORan itemized receipt from an authorized reseller.

Visual Evidence:Clear photo or video documenting the defect.

What Happens Next

Please allow our Customer Success team up to 3 business days to process your request and follow up via email.

You do not need to return the defective item unless otherwise stated.

If approved, a replacement is ordered immediatelyand tracking is automatically provided once processed.

3. Return Policy

We aim to make returns clear, fair, and stress-free. Items are eligible for return and refund for any reason within30 daysof purchase from twelvesouth.com. Note that purchases madefromany other retailer will not be issued a refundby Twelve South.

Return Window

Returns are acceptedwithin30 daysof the purchase date, for any reason.

Free Returns for Defective Items

All defective items qualify forfree return shipping,and a full refundorreplacement.

Standard Returns (Non-Defective)

Customeris responsible forreturn shipping.Label will be provided by Twelve South, and cost will be deducted fromcustomer’srefund.

Productreturnmust include all original packaging and accessories.

Gift Returns

If you received a Twelve South product as a gift, we are happy to help with a return when we can verify the original purchase. We offer two ways to do that:

Order lookup: We can attempt to locate the original order placed by the gift giver. Please share any details that may help us find the order (gift giver name, email address, or order number).
Gift receipt: If we are unable to locate the original order, a gift receipt can be used to confirm proof of purchase.

International Returns

Prepaid return labels are only provided for U.S. returns.

Customers outside the U.S. handle their own shipping and fees.

Authorized Reseller Returns

Returns and refunds for itemspurchasedthrough authorized retailers must be processed with that retailer. Twelve South does not offer returns and refunds for itemspurchasedfrom any other retailer.

Refunds

Refunds are issued to the original payment method within 10 business days of warehouse inspection.

Original shipping fees are always non-refundable.

Duties and taxes on international orders are not refundable.

4. How to Request a Return

Placing a return is incredibly easy, and you can do it all by yourself! Start here. All you need is your Twelve South order number (beginning with "4004") and your shipping ZIP code or email.

5. Order Cancellation Policy

At Twelve South, orders begin processing almostimmediatelyso we can ship them to you as quickly as possible. Because of this rapid fulfillment process, orders cannot be canceled once they have beensubmitted. If you no longer need the item, you may start a return after the order has been delivered.

6. Obsolete Tech Policy

If a productpurchasedfromtwelvesouth.com becomes incompatible with newer devices over time, Twelve South offers support through a discount or digital gift card toward the next generation of that product, when available. If no next-generation version exists, a discount or digital gift cardmaybe provided for use toward any Twelve South product.

Eligibility

The product must no longer function with most-current device generations

Product must have beenpurchasedfromtwelvesouth.com within the last year, absolutely no exceptions

7. Holiday Policy

Holiday Returns

Each year, orders placed betweenNovember15andDecember 31may be returned throughJanuary 31.

Holiday Shipping

Pleaseanticipatelonger domestic and international delivery times during the final six weeks of each year, as global holiday volume may extend standard transit timelines.

Holiday Cancellations

Orders placed ontwelvesouth.com cannot be canceled from Thanksgiving through Christmas. During this peak period, our small Charleston team follows a streamlined fulfillment process to keep orders moving quickly and accurately.

8. Need Help?

Our Help Center is a great place for quick product answers, product manuals, easy order management, and more!

If you would like help with an exchange, a return, or have a specific question, our small, Charleston-based Customer Success Team is always happy to help at [email protected].

9. Additional Information:

Sorry, but our lawyers made us include this stuff.

Policy Updates: Twelve South reserves the right tomodifyor update this policy at any time. The version published on this page applies to all eligible purchases.

To the extent permitted by applicable law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. As permitted by applicable law, Twelve South specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects. To the extent permitted by applicable law, Twelve South is not responsible for any damages resulting from any breach of warranty or condition, or under any other legal theory, or for use or misuse of any Twelve South product. If Twelve South cannot lawfully disclaim statutory or implied warranties, or disclaim any or all damages, then to the extent permitted by applicable law, all such warranties shall be limited in duration to the duration of the express warranty and to the repair or replacement service as determined by Twelve South in its sole discretion, and all such damages are disclaimed or limited to the maximum extent permitted by applicable law.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty is governed by and construed under the laws of the country in which the product purchase took place. For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.